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Postmates complaints

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201 Third Street, Floor 2
San Francisco, CA 94103 | Get Directions

(510) 292-1506

http://www.postmates.com

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Total Amount in Dispute:
$514.00

Total Amount Settled:
$0.00

Complaint Experience

10%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

10 complaints against Postmates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
9	Unanswered

10 complaints against Postmates

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4/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

3/8/2024

I received a 50 off grocery promo from Postmates, and since it was a good deal I made an order. Most of the items in the order were on sale as well. After confirming that the promo had been applied (taking the bill to 50 off), I put through the order. After it arrived, Postmates send a copy of the final receipt. it was over twice as much, as they had not applied the promo code or any of thr sale prices. I was charged full price for everything. I have made several attempts to get some of my money back, but the representatives refused to help in any way and would just end the chat after stating that my order "isn't eligible for refund" but that my feedback is appreciated. This is absurd and amounts to robbery to me since I never approved such a high bill and would have never made the order in the first place without their offer of the 50 promo code. Resolution Sought I want a refund for half of the order, since that's what I was supposed to be charged. And what I confirmed I would be charged when I made the order.

12/31/2023

RESPONSE: Complaint was not answered Amount in Dispute: $146.00 Amount Settled: $0.00

Customer Complaint

12/5/2023

Ordered food through Postmates from Applebees didn't receive half of what I ordered and the food I received was cooked wrong Contacted Postmates and was told I didn't qualify for a refund. Was told a supervisor would call me back Supervisor called at 1am while I was sleep and just left message saying I couldn't get a refund. Called back and said someone would call me within 24 hours whether I was asleep or not. Then I was told there was a restriction on my account saying no refunds. Resolution Sought Give me my refund and compensate me for this issue and the stupid practices.

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