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Postmates complaints

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201 Third Street, Floor 2
San Francisco, CA 94103 | Get Directions

(510) 292-1506

http://www.postmates.com

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Total Amount in Dispute:
$384.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

8 complaints against Postmates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
8	Unanswered

8 complaints against Postmates

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4/14/2025

RESPONSE: Complaint was not answered Amount in Dispute: $27.16 Amount Settled: $0.00

Customer Complaint

3/19/2025

I placed an order through the postmates app, and never received the food from my order. They have a separate delivery system for some merchants through the app where you have to get in contact with the merchant directly, but make it difficult to be able to be in contact with uber to receive any compensation if the order was never delivered. I called the merchant numerous times stayed up late checked to see if they ever delivered my order and still haven't heard back from them. I contacted uber they said the order was not eligible for compensation of any kind, now im starving and out of money. Resolution Sought To compensate me the correct amount for my time and lost wages

7/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $63.50 Amount Settled: $0.00

Customer Complaint

6/12/2024

I ordered food using Postmates. After some time I received a message from the driver stating that the restaurant did not receive my order into their system and it was going to get canceled and refunded. I was given the option to place another order. I placed an order with another restaurant since the first restaurant did not fulfill my initial order. After placing a second order on Postmates, with a different restaurant, I was sent another message stating that my first order was replaced. I did not authorize that transaction.. I tried to reply and let the driver know that I did not authorize and it was suppose to be canceled as I was initially advised, she then disconnected. I contacted Postmates trying to follow up and cancel and they said I would be charged 60.00 if I canceled. The driver delivered both of my orders. I have tried several times to get the refund for an order I did NOT authorize. They told me it was canceled and refunded. Now the representatives will not refund and disconnect all my attempts to rectify this problem. They charged an unathorized amount of 63.50 to my account. They delivered food that I did not order. They told me it was canceled and would be refunded. I have the screenshot of the message that was sent to me. Resolution Sought Refund in the amount of 63.50 for unauthorized charges.

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