Find a reputable business?

Complaints and Resolutions

Power Ford complaints

Read Complaints File Complaint View Full Report

1107 North Coast Highway 101
Newport, OR 97365 | Get Directions

(800) 516-3673

http://powerford.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Power Ford closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Power Ford

Sort by

7/18/2021

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/15/2021

I bought a vehicle from them. Immediately had problems with my car battery being dead many times. I told them it was the battery or altenator. They told me they were fine and charged me $200. A few days later it happened again. I took it back in and they told me it was the battery and alternator. They charged me another $500 to fix it. I am now still dealing with it being dead again. I have only had it for 3 mos. Don't want to take it back again as I am not paying them another penny. Please help. Don't know what else I can do. Thank you for your time. Resolution Sought Fix my vehicle and return the $700 I have paid them. I would like to take it to my mechanic.

Company Response

7/6/2021

This is Michael Laube with Power Ford in Newport Oregon. I wanted to take a minute and respond to the complaint you brought to my attention. Sharon had contacted you in regards to some problems she was experiencing with a car she purchased from this location. She brought the vehicle into our service department and was not completely satisfied with the service she received. I contacted Sharon and after speaking with her I refunded the money she spent with our service department. She has since picked up the refund check, I understand the matter to now be resolved.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile