Complaints for Power Tax Relief in Burbank, CA

1700 Burbank Blvd.
Burbank, CA 91605 | Get Directions

(800) 320-1400

http://www.powertaxrelief.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege the company fails to provide settlements the company does not contact the IRS customers continue to receive notices from the IRS and threats of further action because settlements are not made. Additionally complaints allege the company fails to provide refunds when settlements are not made and difficulty contacting the company. Some complaints expressed dissatisfaction with the company because they requiring more money than originally stated to perform work.~~The company generally responds to complaints by stating the agreement is non refundable and explaining what services were performed to assist the customer. In some cases the company issued refunds or agreed to continue services.

Complaint Closing Statistics

0 complaints against Power Tax Relief closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Power Tax Relief complaints