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PowerNet complaints

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8805 Governors Hill Drive, Suite 163
Grover Hill, OH 45849 | Get Directions

(800) 860-9495

http://www.powernetco.com

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against PowerNet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against PowerNet

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9/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

8/29/2024

I advised Powernet that I was cancelling their services about Dec.2020 for long distance. I told them that I no longer needed the services because my husband used them and he had passed away. They regularly sent me paper bills and those ceased at the time. This company took ACH payments and continued to take those payments for 4 years. I did not catch this and when I did I called them they stated that I cancelled the services June 2024 because my husband died. They fraudulently changed the date of cancellation on their records and told me I cancelled services June 2024. I never called them and that is completely untrue. This company illegally continued to take ACH payments from my account and is falsifying their documents to substantiate that they have the right to the money. This company exercised fraudulently business practices. Resolution Sought Refund all ACH payments for 2020-2924.

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