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Powersportsmax complaints

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9448 Rush Street
South El Monte, CA 91733 | Get Directions

(888) 473-9826

http://www.powersportsmax.com

Monday - Friday 8:00am - 5:00pm PST

Showroom Hours: 10:00am - 4:00pm PST

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Total Amount in Dispute:
$854.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege delivery delays merchandise delivered damaged or defective difficulty contacting the company for order status or to obtain replacement parts repairs or refunds.~~The company generally responds to complaints by authorizing inspection and repair of units explaining delivery delays shipping parts replacing units and issuing refunds.

Complaint Closing Statistics

2 complaints against Powersportsmax closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Powersportsmax

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1/16/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $363.65 Amount Settled: $0.00

Customer Complaint

12/26/2023

We bought a pit bike from them and they had a 7-Day money back guarantee along with a 50-day return guarantee or money back guarantee and the pit bike broke within two days of us having it and if I try and fix it like they're telling me to do it voids the warranty but they won't replace it because they want to know what's wrong with it it's a catch-22 all the way around they're trying to get me to open up the engine so that way it avoids the warranty so they can tell me that they don't have to replace it because I took it apart but yet it broke within 2 days of us having it less than 8 hours of writing on it it was a Christmas present for my grandson and he didn't even didn't even make it to Christmas we just got it on the 15th and it was broke down by the 18th Resolution Sought I would like to either receive my money back so my grandson can get something else for Christmas or I would like a replacement bike so that way he at least has a working one on Christmas Day and then I want them to realize that they're screwing people and that that's not right and it's not acceptable and maybe be punished for it because they've done it to more than just me and my grandson.

Company Response

1/2/2024

Really sorry for the inconvenience. We would like to know your order number so that we can provide service. We provide free warranty and technical support service. We will help you solve the problem. Please feel free to contact us.

Customer Rebuttal

1/16/2024

They sent me the part I was needing and I was able to fix the bike so I'm very satisfied with the company now and am thankful they kept there word!

12/27/2023

RESPONSE: Complaint was not answered Amount in Dispute: $490.00 Amount Settled: $0.00

Customer Complaint

12/1/2023

I purchased a moped from Maxpro LLC/powersports Max 1 month ago. My husband assembled the moped and after we had a mechanic check if we assembled okay. We did it correctly but the moped wouldn't start. The mechanic told us it was the carburetor. I ordered a carburetor and we replaced it, after the replacement the moped started but shut off during idling and it was hard to start. The mechanic said to return it as a new moped should not have these issues. I contacted the company and I cannot return it because shipping is too much, now I found a repair company to pick up the moped, it will hopefully be fixed today. I asked the company to cover repairs and they offered me $50. It's not right they can sell a moped that was never tested and does not run properly and send me emails how I personally can fix it. I am not a mechanic, I have to pay someone to fix the moped . If I were to go to a dealership and I got on my moped to drive off and it didn't start or run properly they would give me a new one or if it did start but a week later it stopped running, I would bring it in and they would repair it, they wouldn't send me emails how I can fix it. The sad part is I have bought 2 previous mopeds from them but they were tested as a tiny bit of gas was in both of them, this moped was completely dry so I know it wasn't tested. Resolution Sought All I asked the business to do is pay for the repairs, well I wanted a new one but that is not possible so I emailed them back and requested the repair fees covered and I can supply invoices. I asked for $500 as the is the estimate from what I already paid and an estimate of what the new mechanic will charge today, it honestly can be more but I just want some help. I shouldn't be charged full price $1500 for a moped that does not work.

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