Complaints for Preferred in Riverside, CA - 13157848

3562 Adams
Riverside, CA 92504 | Get Directions

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that rental lists were incorrect, did not meet their criteria, that property owners did not have a relationship with the company as implied, and that refund request went unfulfilled. Some complainants state they requested that applications be faxed to landlords but they never were. One complainant stated that after providing the locations of some rentals she found on her own and requested them to send the application, they later turned up on their list, but the company failed to send the application. The company responded to some complaints by stating that lists are free that the customers pay for services, and indicating no refunds are made until after 90 days, or offering additional services. Some complaints are closed as unresolved, meaning the complainants are not satisfied with the company's response. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Preferred closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Preferred complaints