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Preferred Lease complaints

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5501 Headquarters Drive
Plano, TX 75024 | Get Directions

(770) 575-5980

http://www.preferredlease.com

Monday-Friday: 9 AM-10 PM
Saturday: 10 AM-10 PM
Sunday: 11 AM-9: PM

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Preferred Lease closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Preferred Lease

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6/20/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/6/2024

I had an unauthorized hit to my credit report from this company and have never applied for any credit or lease. I have never provided my information on behalf of this company and am unable to get any information as to why this is on my credit report. Resolution Sought Someone please reach out to me regarding this matter so I can get the information for whoever has illegally been using my identity to access such lender services.

Company Response

6/7/2024

Ms. Fell is alleging identity theft. Please note, there are no active agreements under Ms. Fell's name in our system. We request Ms. Fell file a police report and provide us with a full and complete copy of the same so we may continue our investigation of this lease. We request they send a copy of the police report, which must include Rent-A-Center as an affected lease, to [email protected]. Or, Ms. Fell may provide us with a Federal Trade Commission Identity Theft Affidavit (“FTC Affidavit”). Upon receipt of the requested documentation, we will further investigate their allegation. If it is determined that this lease is in fact fraudulent, we will terminate this lease and remove all reporting of it from the credit bureau. Absent proof of fraudulent activity, we will not terminate the lease or remove our reporting. As we are awaiting additional documentation, we consider this complaint closed. Respectfully, Rent-A-Center, Inc.

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