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Preferred System Inc complaints

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1510 West High Street
Mount Pleasant , MI 48858 | Get Directions

(989) 773-0308

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Total Amount in Dispute:
$1,749.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Preferred System Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Preferred System Inc

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10/27/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,749.00 Amount Settled: $0.00

Customer Complaint

10/1/2021

They came into our house saying we won a floor cleaning and talked my husband into purchasing a Kerby vacuum. We told them we were retired and the guy got on the phone and spoke to his boss and was giving discounts. My husband ended up putting the payments on our checking account. Resolution Sought I would like them to take the vacuum back . It is too expensive and we can't afford this payment and we told them that. I spoke to Judy and told her I did not like the vacuum and could not afford it and she said said she would send some one out to show me how to use it not to pick, it up.

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