Complaints for Preferred Warranties Inc. in Orwigsburg, PA

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against Preferred Warranties Inc.

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7/1/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,300.00 Amount Settled: $0.00

Customer Complaint

5/24/2024

I purchased a warranty through this company my car now needs a motor an the warranty company does not want to cover it because it is manufacturing issue however I have been told bye several people because that this is something that should be covered under a power train warranty I have contacted ford,the dealership which I bought the car and the warranty company am no body is willing to help I have had this car for 2 months it has 76,000 miles on it I have not even put 2,500 miles on the car since I bought it. The dealer ship ii is at getting worked on said it's gonna cost us 8,500 dollars to fix the car. However I think that the warranty company should pay for it or the dealership I bought it from which is north east locaters in Indiana PA. Resolution Sought I would like the business to pay for this motor to be put in or cover the warranty that I paid for I am very unhappy and they are very unhelpful an very disrespectful.

Company Response

5/29/2024

Thank you for bringing your concern to our attention. We understand how frustrating it can be to experience issues with your vehicle, and we appreciate the opportunity to clarify the situation regarding your claim. Upon review of your claim and the terms outlined in your vehicle service contract, we found that the cause of the failure was attributed to a manufacturer defect. As stated in the contract, specifically item # 26 on page five of 'This contract does not cover section'. Additionally, our service contract covers engine block failures only if they are damaged by internally lubricated parts. Since the cause of the engine block failure in your case does not involve damage by internally lubricated parts, it does not fall within the scope of our coverage. We recommend contacting your vehicle's manufacturer or the dealership where you purchased your vehicle to discuss the defect. Manufacturers often have specific warranties or recall programs designed to cover defects related to manufacturing issues, and they may be able to assist you in resolving the problem. We understand that this may not be the outcome you were hoping for, and we regret any inconvenience this may have caused. If you have any further questions or need additional assistance, please do not hesitate to contact our customer service team at 800-548-1121. We are here to help and ensure that you have all the necessary information and support. Thank you for your understanding and for being a valued customer.

Customer Rebuttal

6/14/2024

The warranty company has finally stepped up and is covering part of my engine, minus diagnostic fees. I am satisfied that they have stepped up after being told by North East Locaters boss that if they don't do anything their service would be dropped. However I'm still not satisfied with the fact that my car has been in a garage since April 20, 2024. I have been without a car for over 3 weeks now and the garage is just now getting to work on it. I am very dissatisfied with how long it took to get the ball rolling and get an engine in my car.

Company Final Response

6/28/2024

PWI would like to follow up on this complaint. We have been notified that the vehicle has been repaired. The process took longer than usual because the repairs were not covered under the PWI contract, however PWI worked with the dealer and made a one-time exception to cover the repairs.

3/3/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/13/2024

My son and I purchased a truck together from a local dealership on Dec 8th, 2023 and by Jan 8th of this year the vehicle was already in the shop needing the whole rear end replaced. After my husband replaced the brake pads and rotors on the back he saw gear oil all over the braking system. We filed a warranty claim for the repair and it was denied because the inspector stated it was a "pre existing issue" and that the truck was purchased with a damaged right rear axle shaft seal. The report stated it "appears to be" a pre existing issue. That said, my husband who is himself an experienced mechanic inspected the teuck on the date of purchase and there was no such damage. Also, the dealership it was purchased from confirmed there was no damage at the time of purchase. The report from the inspector is wrong, and after reading several other BBB complaints, this seems to be the go to response for repairs that have been denied. The implication that my family is dishonest is nothing short of defaming. After multiple attempts from my husband to right this wrong, he was met with a regurgitation of the written report of the inspector stating it was a pre existing condition. There is no way my husband would have allowed us to purchase this truck with that kind of damage. It seems more like the company is comfortable calling my family, and the dealership it was purchased at, dishonest. It should also be noted that two different auto shops had a differing opinion from this company Resolution Sought I would like this company to do the right thing and provide the service my son and I are paying for. We purchased a warranty from this company on good faith and so far that has proven to be a mistake. The repair needs to be taken care of and they need to pay for it since that's what we are paying for.

Company Response

2/16/2024

Thank you for taking the time to share your feedback with us. We understand your frustration regarding the denial of your recent claim, and we sincerely apologize for any inconvenience this may have caused. We want to clarify that our decision to deny the claim was solely based on the terms outlined in your vehicle service contract. It's important for us to adhere to the terms and conditions specified within the agreement, which unfortunately do not cover repairs needed that were present at the time of purchase. Please know that our intention is never to place blame or insinuate that you or the dealer were aware of the condition in question. We fully acknowledge that unforeseen issues can arise with any vehicle, and our goal is to assist our customers within the scope of their contract coverage to the best of our ability. Should you have any further questions or concerns, please don't hesitate to reach out to our customer service team, who will be more than happy to assist you.

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