Complaints for Preferred Warranties Inc. in Orwigsburg, PA

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against Preferred Warranties Inc.

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1/28/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/13/2026

When I call pwi preferred warranties Inc they give the customers a hard time making repairs on they car I have plus there for they post to fix everything down to electrical parts to head lights mirrors wheel sensors sunroof. But the try they best not to mske repairs by denying your claim please check into this matter and make sure the day treating their customers right and going by rules and regulations in the law Resolution Sought The next time I call pwi preferred they don't mislead me and give me the run around but take care of what I need repaired on my vehicle

Company Response

1/15/2026

Thank you for contacting us regarding your claim. It appears there may have been some confusion about what is covered under your Vehicle Service Contract (VSC). While certain electrical components may be covered, not all electrical parts are included. We are happy to assist with your claim and ensure it is handled according to the terms of your VSC. Please feel free to reach out if you have any questions or need further assistance. Thank you,

7/1/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,300.00 Amount Settled: $0.00

Customer Complaint

5/24/2024

I purchased a warranty through this company my car now needs a motor an the warranty company does not want to cover it because it is manufacturing issue however I have been told bye several people because that this is something that should be covered under a power train warranty I have contacted ford,the dealership which I bought the car and the warranty company am no body is willing to help I have had this car for 2 months it has 76,000 miles on it I have not even put 2,500 miles on the car since I bought it. The dealer ship ii is at getting worked on said it's gonna cost us 8,500 dollars to fix the car. However I think that the warranty company should pay for it or the dealership I bought it from which is north east locaters in Indiana PA. Resolution Sought I would like the business to pay for this motor to be put in or cover the warranty that I paid for I am very unhappy and they are very unhelpful an very disrespectful.

Company Response

5/29/2024

Thank you for bringing your concern to our attention. We understand how frustrating it can be to experience issues with your vehicle, and we appreciate the opportunity to clarify the situation regarding your claim. Upon review of your claim and the terms outlined in your vehicle service contract, we found that the cause of the failure was attributed to a manufacturer defect. As stated in the contract, specifically item # 26 on page five of 'This contract does not cover section'. Additionally, our service contract covers engine block failures only if they are damaged by internally lubricated parts. Since the cause of the engine block failure in your case does not involve damage by internally lubricated parts, it does not fall within the scope of our coverage. We recommend contacting your vehicle's manufacturer or the dealership where you purchased your vehicle to discuss the defect. Manufacturers often have specific warranties or recall programs designed to cover defects related to manufacturing issues, and they may be able to assist you in resolving the problem. We understand that this may not be the outcome you were hoping for, and we regret any inconvenience this may have caused. If you have any further questions or need additional assistance, please do not hesitate to contact our customer service team at 800-548-1121. We are here to help and ensure that you have all the necessary information and support. Thank you for your understanding and for being a valued customer.

Customer Rebuttal

6/14/2024

The warranty company has finally stepped up and is covering part of my engine, minus diagnostic fees. I am satisfied that they have stepped up after being told by North East Locaters boss that if they don't do anything their service would be dropped. However I'm still not satisfied with the fact that my car has been in a garage since April 20, 2024. I have been without a car for over 3 weeks now and the garage is just now getting to work on it. I am very dissatisfied with how long it took to get the ball rolling and get an engine in my car.

Company Final Response

6/28/2024

PWI would like to follow up on this complaint. We have been notified that the vehicle has been repaired. The process took longer than usual because the repairs were not covered under the PWI contract, however PWI worked with the dealer and made a one-time exception to cover the repairs.

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