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Premier Auto complaints

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2296 North Rand Road
Palatine, IL 60074 | Get Directions

(847) 892-5080

http://premierautochicago.com

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Total Amount in Dispute:
$14,329.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Premier Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Premier Auto

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3/8/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $14,329.00 Amount Settled: $0.00

Customer Complaint

2/15/2022

On Friday two days ago we purchased a used car in Illinois, I was told that the car was very nice with absolutely no issues. After we signed off paperwork informing us of a 15 day rule in Illinois, we drove back 2 hrs into Wisconsin ware we live. We have a small child and was very unhappy to learn our car has two open recalls. One of which is for a child restraint bracket for her car seat that we we un aware it existed and does effect safety currently. In addition to that and another recall for something else, we experienced the car going into limp mode when trying to perform freeway speeds. This was incredibly unsafe with cares honking and swerving around us. We also noticed after we left that a brake light was out . We returned to the dealer who said he could get a bulb in a few days and seemed surprised. This angers us as well that after finally making it home we notice that the inside panel was taken off the light from inside the car. So it would seem that they were aware of it at some point. Then left it unfinished. ( not becoming of a dealer Also we were told that it had been inspected inside and out. Then as soon as we hit the freeway power train warning going off. Should not happen from a dealer, it is all in their contract Resolution Sought I want our car without any safety violations and now that this happened it may not get fixed correctly. I don't want 15 day duct tape fix, we've lost all faith in them and their word any longer. We want either the same or better car provided I place of this potential lemon car. We did not buy cash from a dealer only to get other owners problems. Please let me be clear. This happened day one on the way home. We promptly contacted the owner( I believe of Premier Auto in palintine, IL. ) who

Company Response

2/24/2022

Company states; We are sorry you had issues and we offered to tow the car back for repairs but as I recall you cancelled that tow and took the car in yourself for the recalls. We offer Carfax reports for all our vehicles free of charge. Those reports show open recalls if available. Nothing is being hidden from anybody who do the proper research on the vehicles as I am sure you did. The light was fixed as there was a poor connection on the socket. A bad light socket and open recalls don't make a car a lemon. The car is 9 years old with over 100,000. They are not brand-new vehicles. Please understand when you pay $14,000 issues will come up and we never pushed you away. The car went into limp mode when traveling over 75 mph. We do not have any roads to safely take the car to that speed. All issues were quick fixes and we never told you to go elsewhere. Yours Truly Bryan Premier Auto

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