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Premier Auto Protect complaints

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405 Lexington Avenue 26th Floor #2621
New York, NY 10174 | Get Directions

(888) 501-0094

https://premierautoprotect.com...

Please Contact (888) 501-0094 for appointments and hours.

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Total Amount in Dispute:
$12,787.00

Total Amount Settled:
$1,600.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

6 complaints against Premier Auto Protect closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
1	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

6 complaints against Premier Auto Protect

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3/12/2026

RESPONSE: Making a partial refund Amount in Dispute: $865.00 Amount Settled: $0.00

Customer Complaint

1/21/2026

I purchased a policy from you on 12/10/2025 and after receiving my paperwork and also talking to your representative i was told I had no waiting period for my policy to start since I already had a plan from your company for my 2016 Lincoln MKZ. My contract # is PMDLP80014666 and I went to my local car dealer to having an electrical problem and a trunk latch problem taken care of I have been denied coverage as I am being told I have to have both 30 days and 1,000 miles from the start of the coverage. My contract paperwork from you shows no waiting period information. If the claim is not covered I will cancel this contract and find a company that doesn't lie to me. Car is a 2011 Buick Regal and claim was submitted on 1/14/2026 by Auburn Chevrolet in Auburn, NY Resolution Sought make sure this claim is covered as I am scheduled for a repair of these problem on 1/22/2026

Company Response

2/27/2026

Hello The Secondary air valve is an emissions component which is not covered. Although the customer is not out of the waiting period yet claims did say they would adjudicate the claim for trunk release.

2/10/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $1,600.00 Amount Settled: $1,600.00

Customer Complaint

1/4/2025

I purchase this contract in May of this year and paid my fees every month of 75 dollars. So I had heating problem with my car and I took it to the dealership and the diagnostic and found out the problems but when I applied for my service agreement they told me the sales personnel made and error on the paperwork and canceled my contract while my car was being repaired and then they told me that they would give me 3 payments back and denied my claim Resolution Sought Since they canceled my contract because of their error I want my claim handled and my money back so I can go to a reputable company

Company Response

1/29/2025

All of this customers payments have been refunded on 1/2/25 and since their card declined for the refund of their DP we sent them a check in the mail.

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