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Premier Auto Protect complaints

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405 Lexington Avenue 26th Floor #2621
New York, NY 10174 | Get Directions

(888) 501-0094

https://premierautoprotect.com...

Please Contact (888) 501-0094 for appointments and hours.

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Total Amount in Dispute:
$11,922.00

Total Amount Settled:
$1,600.00

Complaint Experience

60%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

5 complaints against Premier Auto Protect closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

5 complaints against Premier Auto Protect

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2/10/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $1,600.00 Amount Settled: $1,600.00

Customer Complaint

1/4/2025

I purchase this contract in May of this year and paid my fees every month of 75 dollars. So I had heating problem with my car and I took it to the dealership and the diagnostic and found out the problems but when I applied for my service agreement they told me the sales personnel made and error on the paperwork and canceled my contract while my car was being repaired and then they told me that they would give me 3 payments back and denied my claim Resolution Sought Since they canceled my contract because of their error I want my claim handled and my money back so I can go to a reputable company

Company Response

1/29/2025

All of this customers payments have been refunded on 1/2/25 and since their card declined for the refund of their DP we sent them a check in the mail.

12/1/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,760.00 Amount Settled: $0.00

Customer Complaint

10/31/2024

I had applied for a warranty on my truck I had asked questions my questions was answered to find out that all the time it was all a lie I have paid out of pocket for things that was stated that was supposed to be covered for my vehicle and it wasn't and I have been giving them money and the service was not done and I would like some of my money back. Resolution Sought To refund some of my money back because each time that my vehicle was taken to the shop I had to pay full price out of pocket.

Company Response

11/19/2024

After checking with the claims department this is what we were told: 1. Replace oil pressure sensor non covered part contract still in validation period on mileage It had been driven 255. miles since the purchase date. 2. Claims was cancelled as no repairs need at this time per shop diagnoses, So they only drove 255 miles of the 1,000 miles required before a claim can be covered. They also cancelled the claim as the shop said per their diagnosis there were no repairs needed. If they did try to claim something they wouldn't be able to since they are still within the validation period and then per the shop diagnosis there were no repairs needed.

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