Complaints for Premier Business Systems in Northridge, CA

18543 Devonshire Street Suite 291
Northridge, CA 91324 | Get Directions

(800) 467-7161

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company misrepresents the employment opportunity, and report dissatisfaction with the quality of the software and training materials. Customers complain, and misrepresentation of the fact that doctors are provided as clients. Complainants report no employment is offered after the company is contacted, instead the company is selling a medical billing software program and training manuals to process medical claims. Some people allege non-delivery of software, or failure to disclose that it would cost more money to fulfill the additional requirements of obtaining a business license or, placing ads. Other complainants allege training materials are incomplete, inaccurate, or the software does not work. Still others state that the company does not return phone calls or emails from the personal coordinator. The company generally responds to complaints by issuing refunds. Some complainants are not satisfied because they disagree with the company's policies, or have been unable to contact the company to arrange a return. Other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Premier Business Systems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Premier Business Systems complaints