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Premier Care Dental Group complaints

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310 South Lake Avenue Suite B1
Pasadena, CA 91101 | Get Directions

(626) 795-6855

http://www.premiercaredentalgr...

Monday-Friday: 8:30 am -5:30 pm
Closed Sat & Sun

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Total Amount in Dispute:
$13.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Premier Care Dental Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Premier Care Dental Group

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4/4/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $13.00 Amount Settled: $0.00

Customer Complaint

2/2/2024

I went in for 1 tooth that was very painful. 1 TOOTH! & nothing went right. They have destroyed my occlusion& even an implant( not necessary) won't stay in. It has rotated & I have 2 travel an hour 2 my old dentist & pay again 2 have it re-cemented. The list is long. I have 2 exposed teeth rt now. But have high anxiety when I go back there. But I did ho back. The teeth r hitting everywhere( my bite which was perfect is knocking my other teeth into each other.. because they never paid attention 2 my occlusion. My bite. You never see the same dentist twice. They blame me& ask for more $ when I ask for an appt for them 2 fix this mess. I was an orthodontist assistant for many years. An RDA. They have no idea what they are doing. We paid up front. And now they won't help me. I'm so angry.. they said it's my fault.. that I should have gotten an implant next w ...(the SAME TOOTH THAT WAS ALIVE WHEN I WALKED IN THEIR DAY ONE. But they never would work on that tooth-it died. That is when I had no choice but 2 do my first an originally unnecessary implant. The same tooth I went in for the 1st time I went. They let it die& now their implant has rotated completely backwards. I'm so frightened 2 go back there. The accountant there is blaming me & wants even more money. I might B going thru a divorce due 2 this nightmare. Please help.. I've seen the reviews. Apparently I'm not alone. Resolution Sought They need 2 fix all of these mistakes without CHARGING MY HUSBANDS CC ANYMORE! It has 2B fixed soon. Or I will need major work. I went in for 1single tooth.& now my entire Bute is so messed up I haven't chewed properly in 6 months? I'm sobsvaredv 2 go back there. It's filthy

Company Response

3/25/2024

First, I'd like to start by apologizing for the delayed response to your request. Our office is short staffed, and your correspondence was recently handed to me. I am writing in response to the complaint filed by a dental patient regarding monies paid for dental treatment, which your organization has brought to our attention. We take all patient feedback seriously and appreciate the opportunity to address any concerns. Upon reviewing the details of the complaint, it has come to our attention that the patient in question has undergone extensive dental procedures, including treatments by multiple general dentists and specialists. Our dental practice prioritizes the quality of care provided to our patients, and we strive to ensure that each patient receives the highest standard of treatment and service. Our records indicate that the patient has not contacted our office to schedule an appointment to discuss any concerns regarding the quality of care received. As a practice that values open communication and patient satisfaction, we are disappointed to learn of the patient's dissatisfaction through this avenue. However, please note that due to HIPAA laws, we are unable to disclose detailed information about the patient's dental treatment, agreed treatment plans, or clinical notes. Nevertheless, we are more than willing to accommodate the patient's needs and schedule a consultation to discuss their experiences and address any areas of concern. The patient may contact our office directly at (626) 795-6855 to schedule an appointment at her earliest convenience. We believe in fostering a positive patient-provider relationship built on trust, transparency, and effective communication. It is our goal to ensure that every patient feels heard, valued, and supported throughout their dental journey. Please do not hesitate to reach out to us if you require any further information or assistance in resolving this matter. We are dedicated to upholding the standards of excellence expected of our dental practice and are committed to addressing any concerns raised by our patients.

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