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Premier Coin Galleries complaints

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3240 Sunrise Highway Suite 100
East Islip, NY 11730 | Get Directions

(800) 820-5006

http://premiercoingalleries.co...

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Total Amount in Dispute:
$650,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Premier Coin Galleries closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Premier Coin Galleries

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1/5/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $650,000.00 Amount Settled: $0.00

Customer Complaint

12/2/2021

I am from Tamil Nadu I have some old coins sale premier coins and jewellery company buyer Mr Adams Smith coming my whatsapp number then send my photo and video uploaded then Mr Adams Smith told your coins value 1 crore 56 lakhs told sir i am okay then another told register fees 5000 told i am sending money then another told your processing start I am money sending told i am waiting then Bank of America your money send i am waiting sir but no money coming my account then another told money Mr Adams Smith your processing pending then another money send told i am sending money 45000 then another told money sir i am not send your processing stop then another money told sir i am sending money 150000 but money no coming my account then Mr Adams Smith was told then your account no funds transfer so I am your money send to DHL courier service then tracking number send but money no coming sir I am contacting Mr Adams Smith then told your courier service was accident so your send another money then I am sending money but money no coming sir then no response sir so I am sending money 6 lakhs and above sir all proof here sir then 160 pages sir so immediately action sir please help me sir and refund my money sir Resolution Sought I am very poor and critical situation sir please help me sir and immediately action sir please refund my money sir i am working in coolie and labour sir

Company Response

12/30/2021

Company states; We have received a complaint from a person who appears to be in India. We do not do any business out of the United States. We also do not accept that form of currency that he states in the complaint. The business is Premier Coin Galleries, Inc. I am the business manager. This person has also filed a complaint with the BBB, which I have responded to already. We have no business dealings with this person ever.

Customer Rebuttal

12/30/2021

Then your address coming my whatsapp sir then your company address send sir then your company address DHL courier service and tracking number send sir then your response sir your company full details and your company send your company very Fife then I am money sending sir then your company email i am so many compliant field but your no response sir then l am truly this company is okay then calm down so money send your told account sir then this is your responsibility sir but I know sir then refund my money sir i am always waiting sir then l am very poor family sir and my situation very critical sir please help me sir and refund my money sir are then one choice your money send my account sir then l am my coins send your address sir thank you sir

Company Final Response

1/4/2022

We have NEVER used Whatsapp. We do NOt use DHL for any shipping purposes. This is clearly a mistake on the complainants part. Premier Coin Galleries, Inc. does not do ANY business outside the United States EVER. We have never had a sales person named Adam Smith. This is a mistake or someone trying to scam our company.

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