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Premier Collision complaints

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1177 Sledge Drive
Mobile, AL 36606 | Get Directions

(251) 478-4500

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Premier Collision closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Premier Collision

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4/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/10/2022

I was referred to them by a co-worker. I was told it would only take about two weeks to fix my vehicle. It took several months for them to complete the job which was still incomplete parts were not fixed on my car as well as they caused other issues with my vehicle. They triggered my airbag sensor and caused my horn not to work. Every time they've told me they would fix the problem. They didn't. So i called them on it. Chris calls me back screaming saying I threatened him. That's why I'm glad all my calls are recorded. Resolution Sought I want my property fixed but I don't trust them to do it.

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