Complaints for Premier Home Management, Inc. in Artesia, CA

18021 Norwalk Blvd. Suite 210
Artesia, CA 90701 | Get Directions

(562) 860-8300

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants’ allege that they responded to rental listings in the newspaper and were asked to pay fees for credit checks and other listings should their application be turned down. The customers said that the listings were not made available as promised, that applications provided to the company were routinely denied, and in some cases that the company had no contract or authority to list properties or that they were listings from other sources.

Complaint Closing Statistics

0 complaints against Premier Home Management, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Premier Home Management, Inc. complaints