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Premier Property Management Group complaints

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1900 Exeter Road Suite 101
Germantown, TN 38138 | Get Directions

(901) 751-7979

https://rentpremierhomes.com/

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Total Amount in Dispute:
$1,450.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Premier Property Management Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Premier Property Management Group

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4/11/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,450.00 Amount Settled: $0.00

Customer Complaint

3/14/2024

I moved in property on February 5, 2024 I have had problems everyday since I been here been calling and emailing them missing work because of problems at home first problem was no hot water for two weeks. I had sockets in my home sparking, ac unit making loud noise before I moved on home they told me I pipe had burst now I have mold they come out and spray bleach but the mold come back I continue to send emails and video and pictures of the problem they told me I had to pay 2900 to get out of lease when I haven't been here 90 days yet I'm constantly getting sick since I been here I just want to move to another unit not break lease but be transferred and also an electric problem the lights flicker on and off at times Resolution Sought Let me out of lease without paying 2900 or transfer me to a better unit

Company Response

3/29/2024

We are sorry to hear this and are happy to assist. Please provide your name and address and a phone number to reach you, and we will be happy to help.

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