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Premier Tax & Accounting Services complaints

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152 Orvin Lance Drive, Suite B,
Blue Ridge, GA 30513 | Get Directions

(706) 632-7850

http://www.premiertaxsuccess.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Premier Tax & Accounting Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Premier Tax & Accounting Services

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5/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/6/2024

CPA offering tax preparation. We submitted our tax return information on February 5th 2024. We received an email stating that all returns submitted by March 16th would be completed by deadline. This did not happen. Then we received an email stating that the returns would be late. I went in the office today May 2nd 2024 to check on the status to be told our return is "in review" and no further details available. This unacceptable and apparently is affecting multiple customers. The office manager stated they had accountants quit and it was "beyond their control" however they kept accepting tax returns in the full knowledge they would not be able to complete them. Resolution Sought Complete my tax return ASAP.

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