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Premier World Discovery complaints

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2615 190th Street Suite 200
Redondo Beach, CA 90278 | Get Directions

(877) 953-8687

http://www.premierworlddiscove...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Premier World Discovery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Premier World Discovery

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1/26/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/11/2022

Transportation from Quebec to Brentwood was poorly planned. We were provided a 3+hr bus ride from Quebec to Montreal, a flight from Montreal to Toronto, a flight from Toronto to San Francisco and finally a shuttle from the airport to Brentwood. We left Quebec at 9:00am and arrived in Brentwood at 10:30 pm. Total time from Quebec to Brentwood was 16- and one-half hours. In addition, what was advertised fell short of what we would see or do. Resolution Sought An employee should be with the customer from the beginning to the end as much as possible so that Premier can make corrections to travel plans as well as what is on the itinerary.

Company Response

1/13/2022

I recognize the length of time to return home. Quebec is a charming city, but a very small airport and thus we needed to book flights home Montreal, which feeds through Toronto. Of course there would need to be the shuttle home from SFO but I can't think of a way around the duration to return home. We have our staff bring our passengers to the airports but there is little they can do from that point forward and we have passengers flying home to many destinations. We are sorry if you felt there were items missed on tour that were advertised in the itinerary, I am not seeing that those were.

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