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Premium Paving complaints

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825 East Gate Blvd
Garden City , NY 11530 | Get Directions

(866) 678-9480

http://premiumpaving.net

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Total Amount in Dispute:
$4,900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Premium Paving closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Premium Paving

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8/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $4,900.00 Amount Settled: $0.00

Customer Complaint

8/4/2022

Starting with asphalt needs to be dropped on arrival.. the men showed up, 11/2 hrs later. They used a torch to melt it. This left brown burn marks. They shoved it out of the truck leaving uneven ditches . This means I get podding with the rain. Low spots with rocks showing though. There are some rocks with rings around them with missing asphalt. These rocks will poop out soon. I will have holes that I'm not sure what happens after. Cracks maybe will start. The other areas look has if it needed a lot more to cover the rocks. That are clearly showing though. Some how they pulled off a piece of my sliding on the house. This was the worst job I ever seen. I personally would never think possible. They were also supposed to repair my Belgium blocks. Only did half. And had the nerve to say ,we will do it after. Which I told them no. Because that would mean breaking it away from the asphalt. Resolution Sought Driveway needs to be repaired. By tearing up pavement. To be redone. Asphalt was poorly placed. To repair it will cost extra money on me. They refused to take responsibility for the damages to my home and the poor quality of there work. I received a quote of a price from another company 4,900$. With a statement that the asphalt placed on my driveway by that company is on repairable without removing and starting over. Due to the bad quality of work. 600 given and they are demanding the balance.

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