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Prep Sportswear complaints

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2211 Elliott Avenue Suite 601
Seattle , WA 98121 | Get Directions

http://www.prepsportswear.com

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Total Amount in Dispute:
$228.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Prep Sportswear closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Prep Sportswear

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11/8/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $178.00 Amount Settled: $0.00

Customer Complaint

10/2/2023

Ordered items 9-9-23, still have not shipped 10-29-23. No telephone calls are being taken, no emails answered, you can only chat with a bot and you get vague answers there. Resolution Sought Send me my items before next week, homecoming, I ordered them in plenty of time to get them. Answer a email, update me on when the items will ship.

Company Response

10/27/2023

Company states; We have voided and refunded the order. Please allow 3-5 business days for that refund to process. Please feel free to reach out to us later this month, and we should have this issue resolved for any order you placed in the future. We are working diligently to get this resolved as quickly as possible and appreciate all your time and patience with us. Best, Customer Service Representative,

12/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $49.58 Amount Settled: $0.00

Customer Complaint

11/22/2021

Ordered a sweatshirt on 10/28/21. Order #4272973. On 11/1/21 I received an e-mail stating the sweatshirt didn't pass "quality control" and they were in the process of recreating the product and the new order # would be 4285754. Received another e-mail later on 11/1/21 that the item is out of stock and if said item is not received in 2 weeks company will issue a full refund. On 11/5/21,I received an e-mail stating the item is back in stock and is being processed. ON 11/11/21 I e-mailed company stating I felt I have waited long enough for this product. I received a e-mail reply that it could take another 10-14 days. I feel this is unacceptable. Resolution Sought I would kindly request a full refund at this time.

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