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Presque Isle Electric & Gas complaints

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19831 M 68 Hwy
Onaway, MI 49765-9403 | Get Directions

(989) 733-8515

http://www.pieg.com

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Total Amount in Dispute:
$69.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Presque Isle Electric & Gas closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Presque Isle Electric & Gas

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4/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $68.63 Amount Settled: $0.00

Customer Complaint

3/21/2024

I paid my gas bill for February 2024. I was rebilled for it in March of 2024. I pay electric and gas bill with my Humana card. My gas bill is split up. I pay half of it with my Humana card and the other half with my checking account. The half out of my ? ng went through February 26, 2024. When I received my March bill the total of my gas bill for February was on it. I also have my confirmation number which you don't get until the bill is paid in full. Resolution Sought My confirmation number is 1952804and the other one is 1952809. There's two cause I don't know which one is my gas and my electric. Would you please check it out for. I don't want to pay that bill again.

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