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Prestamos CDFI complaints

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1024 East Buckeye Road #270
Phoenix, AZ 85034 | Get Directions

(602) 258-9911

http://www.prestamosloans.org

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Total Amount in Dispute:
$3,273.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Prestamos CDFI closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Prestamos CDFI

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8/3/2021

RESPONSE: Complaint was not answered Amount in Dispute: $3,273.00 Amount Settled: $0.00

Customer Complaint

7/8/2021

Company entered into contract with Small Business Administration to offer PPP loans. This was signed and agreed on by all parties. My money was processed and sent to an account that rejected the large dollar amount. I knew this was going to happen and was denied the ability to change my account info. To date, 50 plus attempts to resolve the issue and get the money I am being charged interest on. 50 non-responses and no attempt to reach out once they received the money back. Resolution Sought Reach out to provide the government assisted funds I was approved for instead of just keeping it to accrue interest and further the fattening of their pockets.

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