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Prestige Auto Sales complaints

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6314 Washington Avenue
Ocean Springs, MS 39564-2301 | Get Directions

(228) 875-2277

http://www.prestigeautosales.i...

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Total Amount in Dispute:
$3,090.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Prestige Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Prestige Auto Sales

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7/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,090.00 Amount Settled: $0.00

Customer Complaint

3/1/2023

I did the paperwork on a car.. which was in me and fiancé name. My fiancé wasn't there but they still did the process and let me sign for him. Then they call back 2 days later saying they couldn't use him, so I gave another family member. 2 days later I get a text to find another co-signer or bring the car back. I was totally pack and headed out on an assignment for work. I turn around and bring the car back and they said they would give me all my money back. Well they didn't! I did all the paperwork, got insurance, and drove off only to be called back for them to take the car and I still haven't gotten my money. They charged me for everyday I had the car which wasn't my fault because when I left it was a closed deal! Now I have no vehicle and no money to get one because they didn't give me the whole amount I gave them, they only gave me partial and I still haven't received that! Resolution Sought I want all my money, the car, and people to be terminated because the company is a scam! First off how do you allow someone to sign someone else name to paperwork that you haven't even seen before?? Then you give me a car to leave with because the deal was done but you want it back 5 days later and you gonna charge me for it!

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