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Prestige Home Furnishings LLC complaints

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2874 South Dixie Drive
Kettering , OH 45409 | Get Directions

(937) 270-2929

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$1,000.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Prestige Home Furnishings LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Prestige Home Furnishings LLC

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6/27/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $1,000.00 Amount Settled: $1,000.00

Customer Complaint

2/23/2023

My husband and I went into this place of business on Monday, February 6 and ordered a brand new washer and dryer. The washer and dryer were 800. The attachment pieces were $50 and the delivery fee was $80. After taxes our total came out to $1000. On Friday, February 10. Our washer and dryer was delivered. Our attachment pieces that we paid $50 for were not delivered and or installed and our brand new washer was damaged during delivery to the point to where we were not able to use it. The . Our attachment pieces that we paid $50 for we're not delivered and or installed and our brand new washer was damaged during delivery to the point to where we were not able to use it. The company said they would exchange it but we first had to go back to the store and pick out a replacement washer and dryer. They no longer had brand new washer and dryers. They had used and or refurbished washer and dryer's. They claim they do not do refunds so we had to use the washer and dryer available within their building we chose a whirlpool washer and dryer set. They were delivered two days ago on Saturday the 18th. We still did not get our attachment pieces that cost us $50. The washing machine is full of mold and mildew, the water sensor inside of it does not work so the washer can only fill up 1/4 of the way (small loads only) and the heating element in the dryer does not heat. I have ran one load of clothes four times at 90 minutes each time and the clothes are still wet. neither one of them work. Resolution Sought I want a full refund. I want them to take back their awful, used, filthy, nonworking washer and dryer and refund my 1,000.00.

Company Response

6/15/2023

Company states: We apologize for any delay in communication. Our customer was previously refunded on 3/01/23 so Prestige thought this matter had been taken care of. (Copy of proof of purchase and refund receipts were issued to BCA for their records.)

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