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Preston Hyundai of Boardman complaints

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7554 Market Street
Boardman , OH 44512 | Get Directions

(855) 438-4810

http://www.prestonhyundai.com

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Preston Hyundai of Boardman closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Preston Hyundai of Boardman

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8/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

7/13/2023

In 2017 I bought a Santa fe the vehicle was hit before and they never notified me about. 2019 I try to trade in a camaro for one of theirs and they want me to get a car had been flooded in 5/20/2023 I bought a sonata and I have more than 45 days and my car still have no plate because they sent me a paper with a wrong address and I have returned to the dealer 3 times and every time is excuses went to get a service for something and they change my oil after 30 days with my car was a young lady in the front desk mine Resolution Sought Fix the papel, or a temporary plate and pay for my time off work

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