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Price Bottom Inc complaints

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20211 Hollis Avenue
St. Albans, NY 11412 | Get Directions

(718) 479-2100

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Total Amount in Dispute:
$80.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Price Bottom Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Price Bottom Inc

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2/19/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $80.00 Amount Settled: $0.00

Customer Complaint

1/13/2023

I had purchased a comforter set on December 19 2022 I came home I opened it. It was ripped up. There was stains on it. It had stitching marks all over as if someone try to stitch up other tears when I spoke to the owner, he opened up another set identical to mine, and all the comforter sets are all ripped up and destroyed. He refused a refund because he had told me since they're all ripped go home. Try washing it if it doesn't make the blanket worse, I can keep it but if the tears get bigger to bring it back, and when I brought it back, he told me he won't return it because it's been washed I mean I just don't understand almost everything in his store you buy and it does not work. I also have pictures and videos that I had sent to the owner the night I opened it , and you can see I get no response until I go into the store the next day and that's when his advice was all the blankets are like that wash it and see if it gets worse and now that's why he's not returning it Resolution Sought I wouldn't like the business to take back their shredded up $80 quilt blanket and just give me my money back that's all I was asking for I can't purchase another comforter from there because they're all ripped and damaged so I need my $80 plus tax back so I can go somewhere else and buy a good quality comforter

Company Response

2/7/2023

Hi my name is Lansana Kienou, I'm the owner of Price Bottom Inc.This person was an employee for this company. On December 17, 2022 one of her co-workers purchased one comforter set for her as a gift for the price of $80.00, 20% employee discount total price $63.99. She also received one jacket from me plus two electric heaters from the store because she claim she lives in the basement and the heat is not working. On Dec. 18, 2022 she sent me a text saying she didn't like the way the comforter look. I asked her to bring it back. The next day Dec. 19, 2022, she came to work but without hte comforter but decided to open another one on the shift to see. After checking, she herself told me they all the same and this is how they were made. She decide to keep it. On January 7, 2023, she walked out of her job deciding not to come back to work and swore to do everything in her power to give my company problem because I say to her she cannot come to work when she feels like and take off when she feel like. On January 11, 2023, she came back with the same comforter for return after using it for 3 weeks and wash it and may be tear. This girl worked for me and she knows everything about this company. She knows I'm nice to employees and customers alike. How many time she cry in the store because I help her. Give her extra money on her pay because I feel like she need help. She knows the store policy. Purchase made with card go back on the card and purchase made in cash is giving as cash and in seven days.

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