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Price LeBlanc Nissan complaints

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14295 Airline Highway
Gonzales , LA 70737 | Get Directions

(225) 523-2707

http://www.priceleblancnissan....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Price LeBlanc Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Price LeBlanc Nissan

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12/27/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/1/2023

On last month (October) my car was taken to Price LeBlanc Nissan in Gonzales, LA to have my transmission fixed. On Monday (November) my car was brought back to them because of the same transmission, a problem that was caused by Price LeBlanc Nissan. They called us to say that they had a loaner car for us but when we got there we were denied the car because the insurance company said that the only way they would cover the cost would be if we added Nissan's car to my policy, granted they are the ones that caused us to have the problem. I don't have extra money to add another car. I contacted the corporate office and was told that every dealership have their own policies. I don't feel that my son and I have to suffer with one mode of transportation because of a problem that Nissan caused. My car is fully covered with insurance and I know the dealership covers their cars as well. On yesterday when they called us concerning the loaner car, my son drove from LaPlace to St. James (25.4 miles) then from St. James to Gonzales (28.8 miles) then from Gonzales back to St. James to bring me back home (28.8 miles) after being denied a loaner car then from St. James to Baton Rouge (49.0 miles) which is where he lives. I had to cancel my sister and I doctor appointments because of not having any other transportation. If Nissan would have done their job last month with my transmission, we wouldn't be in such a horrible situation. Where i live, a vehicle is needed. Please help! Resolution Sought Let us use the loaner car until they fix our car which is more than right. In October they let us use a car but this month it's a problem because we still have the same insurance company.

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