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Priceless Auto Group complaints

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4420 Northwest 39th Street
Oklahoma City, OK 73112 | Get Directions

(405) 730-6776

http://www.pricelessautosokc.c...

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Total Amount in Dispute:
$18,622.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Priceless Auto Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Priceless Auto Group

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9/8/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $18,622.00 Amount Settled: $0.00

Customer Complaint

7/30/2024

In April server shifter went out, was towed and fixed at Priceless. Come May 2024 , Shawn said we missed a pymt. in April. Went home produced receipts 4/24. Then Shawn said oh no I meant May pymt. went home again produced May receipts. Then pJ said June 2024 we had that receipt. They have harassed us, threatened us, finally they picked the car up at OU Children's Hospital, didn't notify me, no call or nothing, at this point I'm tired of them. They hustle people, I tired to work out the situation, they're rude. So I called police to escort me to get my things out of vehicle. It's been nonstop harassment. It's always something with them. The officer told PJ y'all have nice cars here , but y'all do fraudulent business. Several people I've seen paying their pymts. complained about them too, they are crooks in my book, I've never of 63 yrs. experience anything like this. I have all receipts. They need to be shut down.. Not good for business!!! Resolution Sought Refund some of my money back. I put down $9000.00 dollars never missed a payment, they hustled us. They need to be shut down.

Company Response

8/27/2024

Company states; Regarding Ms. Prince's deal, we did everything we could to help her keep the vehicle. However, she fell behind on two payments and was unable to catch up. That's when she decided to let the car go. Please let me know if you have any additional questions or concerns, Thank you!

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