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Prime Auto Sales and Transport LLC complaints

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1016 3rd Street
Earle, AR 72331 | Get Directions

(901) 857-4693

http://www.primeautosalesandtr...

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Total Amount in Dispute:
$6,300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Prime Auto Sales and Transport LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Prime Auto Sales and Transport LLC

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1/17/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $6,300.00 Amount Settled: $0.00

Customer Complaint

1/3/2024

Purchased a cash car for $6300 on 11/13/23 from this company and was told I would receive a title within the next business day. It is now 12/29/23 and I still have not received a title. This person should not have sold me a car unless he for sure knew he had a title for it. Resolution Sought I want my money back or a title.

Company Response

1/3/2024

Mrs Push has been communicated with on several occasions. Car was purchase through an auction and title was delayed. Mrs Push has been notified the auction has title and it will be delivered to her fedex as soon as it arrives. Going forward we will begin to seek legal actio. For defamation as all proper communication and representation has been give to Mrs. Push as she is listed as Mrs. Push_Mrs. Hitt on verious other occasions. After this is viewed or reviewed please beware of such individuals. No matter how we assist to communicate she insist on disruption and malicious behavior.

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