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Prime Auto Salez complaints

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2812 North Wilson Way
Stockton , CA 95205 | Get Directions

(209) 570-9999

http://www.prime-auto-salez.bu...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Prime Auto Salez closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Prime Auto Salez

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11/30/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/18/2022

Was having issues with the car before warranty ended, prime auto communication isn't good I would call no response or said to call back and never got the call. When car was worked in the job wasn't completed and car parts would just be missing as the mechanic would state creating new issues that they couldn't help fix then when to say if we find someone to do the work he'll give us the parts and we also have to pay again all on warranties. Resolution Sought I would like to either have the loan paid out or exchange the car.

Company Response

11/17/2022

This complaint does not pertain to Prime Auto Salez. We are an independent dealership that is not affiliated with the warranty company, nor the mechanic shop mentioned in the complaint. According to the contract, the car was purchased with a 24,000-mile warranty with a 3rd party warranty company. The customer agreed to these terms and has had no issues with the vehicle since purchase in 2021. This customer has now surpassed her mileage limit for coverage and wanted to get her AC fixed; but now has to pay out of pocket due to warranty expiration. We have attempted to assist this customer as a gesture of goodwill and not because we have any liability. We have gone above and beyond to assist this customer, but unfortunately there is nothing more we can do. Thank you.

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