Complaints for Prime Family Investors, Inc. in Ontario, CA

4345 Lowell Street, Suite H
Ontario, CA 91761 | Get Directions

(800) 870-8046

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege misrepresentation of services being offered. Some complainants allege they sold their home to this company under the impression the property could be bought back in one year. During the time of the contract the client is paying rental fees to the company to stay in their home. The company fails to notify the complainant that the property is going into foreclosure as the house payments were not being made. A few complainants allege they did not receive full or sufficient amount of equity on their property.

The company responded to a complaint by stating the client failed to make their monthly rent payments on time thus their company could not pay the lender which resulted in a foreclosure. The company also responded by stating that all notice of defaults and trustee sales are public record or the complainant signed and agreed to all terms and conditions.

Complaint Closing Statistics

0 complaints against Prime Family Investors, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Prime Family Investors, Inc. complaints