Complaints for Prime Life Nutriceuticals in Marina Del Rey, CA

13900 Tahiti Way Suite 208
Marina Del Rey, CA 90292 | Get Directions

(800) 282-8709

http://www.hoodithin.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the product does not perform as advertised or they suffered headaches nausea or other ill effects as a result of using the product. Other customers complain they are unable to reach the company's customer service line to request cancellations refunds or instructions for returning product. In some cases complainants allege the company fails to deliver late deliveries or fails to honor their money back guarantee. ~ ~The company responds to most complaints by advising complainants that refunds are in process orders are being shipped or by advising complainants that unused merchandise must be returned within 30 days to the Santa Barbara location in order to be credited for a refund. Some refunds are denied by the company due to various technicalities concerning terms and conditions of the money back guarantee.

Complaint Closing Statistics

0 complaints against Prime Life Nutriceuticals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Prime Life Nutriceuticals complaints