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Prime Rides Autohaus complaints

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750 Davy Lanve
Wilmington , IL 60481 | Get Directions

(815) 600-7425

https://www.primeridesinc.com/

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Prime Rides Autohaus closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Prime Rides Autohaus

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6/28/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

6/1/2021

I bought a car from this company two months ago and my engine went out. I also bought a warranty with them and the warranty don't pay for it I believe he knew the engine was going out on the car people like this company shouldn't be able to get away with doing this type of things to people that was my hard working money I just wanted a reliable car to get me back and forward from work so I can provide for my family and not only that he still wants me to pay on the car Resolution Sought I just want a full refund because this is ridiculous and not right that you feel comfortable doing people wrong like this

Company Response

6/15/2021

The vehicle was sold As-IS We can not guarantee the vehicle after 2 months because we are not sure what the customer could have done to the vehicle. Warranty was added through ASC warranty, which was never paid by the customer. ASC requires customers to pay for diagnostic fee. However the customer refused to pay for diagnostic. We have reached twice to Mr. Bond to try resolve the issue, he never responded to us. We can offer to waive payments for 2 months to help with his situation.

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