Find a reputable business?

Complaints and Resolutions

Primetime Readers Service complaints

Read Complaints File Complaint View Full Report

PO Box 771747
Lakewood, OH 44107-0067 | Get Directions

(888) 369-7323

http://www.primetimereaders.co...

For Customer Service call:
Monday - Friday 9:00 A.M. - 5:00 P.M. E.S.T.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Primetime Readers Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Primetime Readers Service

Sort by

12/26/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

12/8/2023

I was called by Prime Time Readers services order these magazines. I called to cancel the Order and was told I could not cancel because I agreed to not cancel, but they have it in there own lecture you can cancel before 10 day which I did with the person who first called me. I have made two payments. I don't want the magazines and I want this canceled. Resolution Sought To have the magazines stopped.

Company Response

12/14/2023

We first received notification of this issue on 11 December 2023. Ms. Young placed an order for a package of 7 magazines on October 16, 2023, at 9:34am EST. At that time use used a third-party order verification service that went over every detail of Ms. Young's order including the magazine titles, the total cost of the service, as well as the monthly payments she would have to make to fulfil her obligation. When Ms. Young agreed to the new order with the order verification agent, we then made the commitment to the various publishers for the full terms of service on each magazine. We have since spoken to Ms. Young and agreed to end her magazine service. Since it takes the publishers a few months to discontinue all of the individual services, she will still receive a few copies of each magazine before they end. If you require more information, please inquire. Thank you. Client Services Primetime Readers Service, Inc.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile