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Primo Ink Tattoo complaints

200 NW 1st Avenue
Grand Rapids, MN 55744
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(218) 326-7077

http://www.facebook.com/primoi...

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Primo Ink Tattoo closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Primo Ink Tattoo

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4/18/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

4/4/2024

The tattoo artist purposefully gave me an infected tattoo. She used her tattoo gun to chew a big hole in my wrist so that it would bleed hard. Then she covered it with sealed plastic and told me not to take it off for 24 hrs. My arm stewed in its own stagnant blood , turned hot , turned to pus, I got sick . She failed to shave my arm completely and beat my arm hair into the fresh wound and the tattoo looks NOTHING like I asked for after she promised to make it similar. Resolution Sought I want my money back. Full refund.

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Company Response

4/5/2024

Each artist is self employed, primo ink is not paid for the tattoo as it is just a location for artists to rent a booth, however the artist in question attempted to reach out to rectify the situation and was threatened multiple times with bodily harm and communication stopped, police notified and investigation is pending. The wrap used is called saniderm, the fluid under the bandage, while gross looking , is actually completely normal. This is referred to online as a “ink sack” by many. (Here is a link fully explaining how it works https://youtu.be/b9Wuu1umqYE?si=fkeqSCUqHC3vmW9q ) all clients are shown the design before it’s applied, the artist would only tattoo something that has been approved by the client. It is also extremely common to get flu like symptoms after a large session. It is a lot of trauma to the body and a very large wound. We use hibiclens hospital grade disinfectant as our cleaning solution, which starts killing microorganisms on contact and continues to fight bacteria for up to 24 hours after skin contact. It is often used as a pre scrub for surgery in the medical field. All needles and pre packaged and single use, inks are all name brand and very strictly regulated. State checks all inks and needles at every inspection. All stations are cleaned with Madacide hopsital grade cleaner which has a hiv kill time of 30 seconds, a full list of what bacteria it kills is available online, and this is done between each tattoo. With this said it is still a open wound and the world is dirty, something as simple as a pet laying on your arm can lead to infection but it would be extremely rare for it to stem from the actual tattoo process. We have a wonderful standing in our community with hundreds of people who would say we take our careers very seriously and take every step we can to make each person happy. Unfortunately we are human and not perfect, even if we try to be.

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