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Primo Water Corporation complaints

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4221 West Boy Scout Blvd., Suite 400
Tampa, FL 33607 | Get Directions

(844) 237-7466

http://www.primowater.com

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Total Amount in Dispute:
$753.00

Total Amount Settled:
$0.00

Complaint Experience

75%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

8 complaints against Primo Water Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

8 complaints against Primo Water Corporation

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7/29/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $48.00 Amount Settled: $0.00

Customer Complaint

7/24/2025

I placed a order twice and haven't received my or order yet so I requested for a refund and they only trying to give me half of it back for a product that I never received. Resolution Sought Would like my full refund.

Company Response

7/29/2025

Per consumer:My water came

8/12/2025

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

7/17/2025

Prior to the merge, we loved Sparklers and had no complaints. However, after Sparklets merged with Primo, we have had nothing but problems with delivery schedules, amount of bottles delivered, functioning bottles with our cooler system. Additionally, staff are rude, don't follow through on action items, and are ill-informed about their product. We are currently sitting on 25 bottles of water that we cannot use, because they changed bottle tops which don't fit with our machine. We were supposed to get a new machine last Friday, but they no-showed. Now we received an automated message that they want to deliver more bottles of water that we cannot use. This is the height of incompetence! Resolution Sought Replace the water cooler so we can use the bottles we have already paid for, and regulate delivery schedules (as before).

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