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Princess Resort complaints

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3500 North Ocean Blvd
North Myrtle Beach, SC 29582 | Get Directions

(855) 710-4945

http://www.princeresortonline....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Princess Resort closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Princess Resort

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11/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/6/2023

My husband Doug is a diabetic, has a pacemaker and defibrillator his heart is weak. We were at the resort Sept 16-23. On Sept 22 my husband was told by the hotel staff he could not use the elevator due to a storm causing the wind to blow down the shaft. We were on the 11th floor. He climbed the stairs which put a lot of strain on his heart. He came in the room breathing so hard and was having tightness in his chest. The climbing of the stairs stressed his heart and caused a heart attack. We spent 9 days in Bristol TN hospital (6 in ICU). There needs to be an emergency plan I know this was not the first strong winds that ever occurred. The doctor said 11 flights of stairs was to much for a guy that already has a weak heart. Resolution Sought Come up with a plan for folks that can not climb stairs offer to let him stay seated in the lobby and call me. I was worried sick not knowing where he was what if he had died on the stair. This was not a good plan for sick people.

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