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Principal Transfer Group complaints

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901 East St. Louis Street
Springfield, MO 65806 | Get Directions

(417) 612-9500

http://principaltransfergroup....

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Principal Transfer Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Principal Transfer Group

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8/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

6/29/2022

They promised to get Timeshare cancelled waited over a year never happened. The case was turned over to a Law firm which kept saying the resort would not release me from the Time Share and sent me a letter to that effect and they were dropping the case. The Time Share was Massenutten in VA. Promise was made to return money if the transaction did not happen never received or heard anything. All the people I had phone numbers to never answered and one that I met even said he was a Veteran but who know if that was even true. Please help if you can. Thank You Resolution Sought Give refund.

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