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Priority Gold, LLC complaints

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5005 Lyndon B. Johnson Freeway Suite 350
Dallas, TX 75244 | Get Directions

(888) 454-3029

http://www.prioritygold.com

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Total Amount in Dispute:
$475,210.00

Total Amount Settled:
$475,210.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Priority Gold, LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Priority Gold, LLC

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8/19/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $475,210.30 Amount Settled: $475,210.30

Customer Complaint

8/3/2026

Scam or at minimum dishonest business practices. My signed cancellation policy states I can cancel within 24 hours after the sales invoice is issued. The dealer failed to provide the invoice for about a month, then after I received it I requested cancellation immediately. However, they still refused the refund, contrary to the signed terms. This company is total scam, each individual I have encountered is acting nice but very dishonest. Resolution Sought Full refund per signed contract.

Company Response

8/6/2026

Thank you for sharing your feedback. While we respectfully disagree with your characterization of your experience, we are pleased that we were able to reach a resolution that addressed your concerns. We appreciate the opportunity to resolve this matter and wish you all the best moving forward.

Customer Rebuttal

8/7/2026

Priority Gold is going to issue a full refund, when they confirm my all complaints get cancelled.

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