Priority Gold, LLC reviews

DISGRUNTLE and UNPROFESSIONAL customer service for asking questions.

I requested information by submitting an email. I was contacted by an SR Account Executive(AE). On 09/28/2024, the AE did provide vague information. I could not narrow down transparency on the fees. The call and information got strange because I was given FINANCIAL AND TAX ADVICE that did not sound right and some even illicit. But I absorbed all the information and thought I would do my due diligence. On this same day - I was advised to liquidate ALL my IRA on October 30th, 2021 - which he would help facilitate with Vanguard on the phone. I was told he deals with Vanguard all the time and he knows most of them. There was a follow-up call on 09/29/2024 with the same Account Executive (AE). The call started out with him talking about a 10 million dollar deal with a doctor and playing golf. Then - the AE mentioned how is waiting on a bunch of gold coins from an individual in Florida (Boca Raton). The AE did boast how he directed this person/estate to avoid taxes. Then - he bragged that he is acquiring these coins well below the market as a bonus. I keep hearing this same theme from the AE being OFF THE GRID and NOT PAYING TAXES ( This is in regards to IRA and even personal accounts for buying gold). This raised a red flag for me. To this day - the AE has not given any credentials of being a LICENSED financial / tax advisor. The AE kept deflecting my questions and just going back to his stories. After hearing on-going vague responses, I asked very specific questions to the Account Executive(AE) to focus him in on the information I needed (specific transparent fees). He got VERY DISGRUNTLE and UNPROFESSIONAL. It was scary and concerning that my life savings even got this far with this individual. At this point, I was belittled and told very concerning things that any investor should be aware of. In short, the AE was advising me to trust him, the process and don't be concerned with the details (fees, the proof coin dates, buy back and more). I did call the local authorities and reported the more concerning issues. Here are some questions I asked but could not get a direct answer: 1. Are these gold-proof and silver-proof coins in the company(s) possession or are these orders fulfilled by a vendor? 2. What are the fees and mark-up on the precious metals? 3. Can I speak to a supervisor or owner of the company? I was denied the request! Then - the Account Executive told me there is NOBODY HIGHER than him. He later confessed there is a higher authority because I mentioned a name (with initials of J.C. to provide privacy and be in the guidelines per review). The AE shared the name with me the day before but he must of forgot. I was told to act now because it was a game-over scenario if I wait (especially after the election). There was specific talk from this Account Executive about 3 million dollars buying / rolling over IRA of gold / silver at his 20% gold / 80% silver ratio all in proof coins would be worth 9 million US dollars after election.

Excellent service from beginning to end

This is the second time I've used Priority Gold for my metals purchase. Justin was tremendously helpful and informative. For my initial purchase Justin explained various options and the advantages and disadvantages of each. Once we agreed on the metals he then took care of all the details and followed up to make sure I'd rec'd my metals and that I was happy with them. For my second purchase, Justin again explained various options with the advantages and disadvantages of each. This transaction was more complicated than the first one. Yolanda, one of Justin's associates reached out and shepherded the entire transaction. Financial institutions were involved and slowed the transaction down tremendously. Yolanda was exceptionally pleasant and professional and she was very persistent and brought the purchase to a very satisfactory conclusion. Justin followed up after I rec'd my metals and I described a relatively minor problem with his supplier just so that Justin could be aware. He took care of the problem and compensated me for my inconvenience.