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Priority Payment Systems RSM complaints

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30211 Avenida de las Banderas S. 200
Rancho Santa Margarita, CA 92688 | Get Directions

(949) 317-0888

http://www.ppsrsm.com

For business hours please contact (949) 364-3220

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Total Amount in Dispute:
$260.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Priority Payment Systems RSM closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Priority Payment Systems RSM

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7/22/2025

RESPONSE: Complaint was not answered Amount in Dispute: $259.95 Amount Settled: $0.00

Customer Complaint

6/26/2025

I signed up for their Clover system to take credit cards for my small business in 2023. After awaiting the arrival of my equipment for one month they sent me a letter saying they canceled the order and my account was closed. I was ok with that because upon reflection I didn't actually need the Clover CC machine. Then three months after I signed the contract they sent the equipment out of the blue, the account was already closed however and they said I'd owe nothing. Two years later and I have collections contacting me saying I owe money for the account, that, by the way, was never activated and for a device I never used and was never asked to return even when I asked them if I should. There's nothing I can do but pay it even though I was told I'd not have to pay anything over the phone(as well as by my friend who worked there and had contacted her supervisor about it). Because it was over the phone I have no proof and therefore must pay. Resolution Sought Refund the money I am paying collections for a device I never opened and they told me I would not have to pay for.

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