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Pristine Auto Sales complaints

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720 Sullivan Lane
Hopkinsville, KY 42240 | Get Directions

http://www.pristine-auto-sales...

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Total Amount in Dispute:
$4,133.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Pristine Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Pristine Auto Sales

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9/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $4,133.00 Amount Settled: $0.00

Customer Complaint

8/10/2022

I purchased a vehicle through pristine Auto sales from a grant program through the adult protection Services agency of Kentucky. I am disabled and handicapped so I was unable to test drive the vehicle before the grant money was released for the purchase of the vehicle. The vehicle was purchased on August 5th 2022 On Monday August 8th 2022 I took my vehicle in to have maintenance check up on the vehicle since I just purchased it. During the inspection we found that the brakes on the back of the car were metal to metal on the inside the front pads are 1 mm thick. According to the nhtsa vehicles should not be on the road or even be sold from a dealer with brake pads any thinner than 3mm.Also during inspection we found out that the sensors are defective therefore causing the airbag system to be disabled in the event of the accident at the airbag system will not work it is also against nhtsa for a vehicle to be sold with defective safety systems. To fix my vehicle is going to cost $670.92 This is just to fix the brakes and the rotors on the front and the back of the vehicle I have no idea how to fix the issue regarding the airbags as it has to be taken to the dealership to do that. Resolution Sought I would like to have them pay for the repairs of this vehicle to have it pass the NHTSA safety guidelines. This vehicle was purchased on a grant through the adult protection service of the state of Kentucky as I am disabled and handicapped I cannot pay vehicle repairs of this magnitude I live off of 841 a month of SSI The whole reason that the grant was to purchase a vehicle so I can get to and from my treatments with my physicians and I cannot drive this car safely.

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