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Pristine Plumbing complaints

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5950 West Raymond Street
Indianapolis, IN 46241 | Get Directions

(317) 245-3480

http://www.callpristine.com

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Total Amount in Dispute:
$250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Pristine Plumbing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Pristine Plumbing

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2/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

1/29/2024

I hired this company to come fix the gas leak from my gas stove. They informed me ahead of time the service fee would be $69 and that it would go towards a repair if one was made. I agreed to this verbally on the phone. When the tech came to fix the issue he covered all the pipes in a soapy water mixture and determined that the leak was coming from the stove itself and simply recommended we take it up with whoever we bought it from. He did not fix anything. He did not even stay an hour in the home. He did not inform us until after he performed the soapy water test that testing for gas would cost us $250 and he only used a technique I know of from YouTube. When I spoke to the manager on the phone he told me the price was fair because normally they charge over $600 to detect a gas leak but only did $250 today and the person I had out to my house had a lot of years of experience. I said that is shocking and unacceptable especially because we were not told ahead of time that him "testing" for gas was going to cost $250. Resolution Sought Refund and changed practices.

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