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Private Security, LLC complaints

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3357 Peachtree Corners Circle Apartment P
Norcross, GA 30092 | Get Directions

(740) 604-1177

http://www.privatesecuritycctv...

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Private Security, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Private Security, LLC

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8/16/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

7/29/2021

I find this company ( guy name : Sergio Fernandez Martinez) on Facebook, to fix my surveillance home cameras issue, we agreed on the phone for $100 and he will troubleshooting my cameras system.. when he came he spent 3min by changing my adapter with cheap low quality and less amps ( my old adapter get 2amp , and what he brought 1amp) and I told him already that i called my cameras company and they said because I use 7cameras i need 4-5 amps. He refuse and put his 1amp adapter by giving me 1 year warranty , so I paid $100 ( for 3min ) after couple hours cameras loss videos again , after checking I found new adapter too hot ( because cant support ) I text him on same day he refuse to do anything by saying " I only use 1amp adapters ) also refuse to refund. Company info - private security - info@privatecctv.net- 740 604 1177 Resolution Sought I'll need my money back ( $100 ) or make my cameras works

Company Response

8/2/2021

The transformer that the customer has previously was 200ma instead 2AMP, clearly like his message said he pay me to go and do troubleshooting i found that the transformer was damage and replace it with no extra cost involve, then he state it that the transformer got damage and i said i can go and replace for free but he was saying he didn't want a 1amp he want me to buy a 5amp and i said you can BUY 5AMP and i can connected for you, and he start complaining so how do i suppose to pay for something that i didn't break and also something that was out of my scope of work. Finally if i did said stop texting is because he was asking to my refund the money or he will hurt myself im not going to tolerate any behavior like that coming from a customer i have proof of this texts if you want me to submit them

Customer Rebuttal

8/3/2021

1 - our original adapter 2000amp not 200amp ( I can approve that ) still working because we test it somewhere else 2 - you change it with 1000amp. and you give me 1 year warranty BUT after a couple hours stops working It's very simple, we hire & pay you $100 for fix the video loss issue, regardless how , Because it's your job and we trust you , so when you came you said , adapter is the only issue and you change it , but it doesn't work , and doesn't make any sense to come back and change adapter again with some thing the same IT WILL STOP WORKING AGAIN , and I dont have time That's why I told him if cant fix the problem give me my money back Now what's you gonna do , fix the problem and make cameras work as should be ( not for a couple hours again ) or give refund ??? That's all what I need to know

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