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Pro Auto Care & Transmission complaints

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19144 State Road 44B
Eustis , FL 32726 | Get Directions

(352) 308-8396

http://proautocareeustis.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Pro Auto Care & Transmission closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Pro Auto Care & Transmission

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1/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/14/2022

We came into this shop with a problem with our clutch. they then "found" a blown head gasket. the head gasket was not blown the day we brought the car to the shop. the tech, John, that worked on our car said he "drove around the shop" with the broken clutch which could have easily caused a blown head gasket. they then tried to overcharge us and replace our engine. when we approached them about the problem we were having we were yelled at and told to get off the property. the cops were involved and John lied saying he did not drive the car and that we were disrespectful. Resolution Sought They need to cover the charges to fix the blown head gasket.

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