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Pro Automotive complaints

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199 Oxford Avenue
Dudley, MA 01571 | Get Directions

(508) 213-4991

http://www.proautomotivema.com

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Total Amount in Dispute:
$1,119.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Pro Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Pro Automotive

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4/2/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,118.50 Amount Settled: $0.00

Customer Complaint

3/19/2024

Business fraudulently charged $868.50 and $250 as recurring charges without my knowledge or consent. No recurring services were ever purchased. All services rendered had been paid in full in January and business charged card in March for two charges as above without my knowledge or consent, constituting theft and fraud. Resolution Sought Replace money stolen from my bank account and face criminal action for theft and fraud.

Company Response

3/21/2024

We are deeply concerned to hear about your experience, and we take such matters very seriously. Please be assured that we do not engage in any unauthorized transactions or recurring charges without explicit consent. You were made well aware of the potential charges as clearly stated in the rental contract/agreement due to the damages to our courtesy vehicle while in your possession. Your lack of communication with us and your insurance company left us no choice but to fulfill the contract terms and charge you for the damages which you admitted to.

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