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Pro Direct Soccer complaints

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3515 Naturally Fresh Blvd
College Park, MD 30349 | Get Directions

(866) 227-1991

https://www.prodirectsoccer.co...

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Total Amount in Dispute:
$53.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Pro Direct Soccer closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Pro Direct Soccer

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8/17/2021

RESPONSE: Complaint was not answered Amount in Dispute: $53.15 Amount Settled: $0.00

Customer Complaint

7/22/2021

I purchased a cleats for my son on their website and had to return it because of size. I tried to initiate return on website or contact them by phone on website -1-866-227-1991; it was never picked up (always no one to pick your call) even during business hours. I eventually followed the information on website and sent an email to notify the customer service. one AMY (no last name contacted me to say they need a return order which was in the box and a copy i forwarded to them and also a tracking number which USPS said the receiver should be able to confirm the item is with them. i have tried all effort to get through to them or the Amy to contact their RETURNS department to confirm and refund my money but they have blatantly refused. It is disturbing and frustrating that a business you can't get to talk to someone or respond to your email can continue to act without been reprimanded in our society here in the US especially from the reviews on orders/returns. It is to me like taking customers for granted and without any concern. Resolution Sought I want my refund. But above that, I will like the way and manner of treating consumers by this business be checked so that not just me but every other person dealing with them and any online business can have a safe, confident, sane, fraudulent free environment. They can't operate a faceless not interactive business and purposely refused to refund on orders , not true to their words.

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