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Pro Roofing and Construction complaints

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PO Box 365
Osceola, IN 46561-0365 | Get Directions

(574) 532-2579

http://www.proroofingandconstr...

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$1,500.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Pro Roofing and Construction closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Pro Roofing and Construction

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12/4/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $1,500.00 Amount Settled: $1,500.00

Customer Complaint

11/29/2023

Wanted a small medicine cabinet framed and dry wall in bath. Originally was going to replace water heater and add water softener. Decided against water heater and water softener and inform the contractor about the change approximate 10 days ago. I gave the contractor Ernest money to show my intent. He said that he could get to it in two to three weeks. It's been exactly 21 days as of today. He says that he has the water heater and water softener witch I question. If he actually has the items I told him to return them. If there is a restocking fee I will gladly cover that cost. It's been a bad situation and I should have not gave him the Ernest money, bad move on my part. I would love to see a peaceful resolution to this and chalk it up as a bad experience. Any help will be appreciated. Resolution Sought Refund my Ernest money.$1500.00.

Company Response

12/4/2023

Per Consumer: The contractor has sent me a check to resolve the issue. Should know if the check clears by Tuesday 12/5. Again thank you for your response. This outcome will resolve the issue.

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