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Proactiv complaints

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1560 Stateline Road E
Southaven, MS 38671 | Get Directions

(800) 309-4796

http://www.proactiv.com

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Total Amount in Dispute:
$94.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Proactiv closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Proactiv

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11/24/2021

RESPONSE: Complaint was not answered Amount in Dispute: $65.88 Amount Settled: $0.00

Customer Complaint

10/28/2021

I have canceled my account multiple times. I moat recently canceled my account in August and was told by a customer service representative that my account was closed and I had no more payments or fees to pay. Then here we are October 28th and I have had a charge of 65.88 pulled from my checking. When I called and spoke to someone he told me that back in August Proactives system was updating and down so now this is a late fee/ rest of what I owe fee. This is unbelievable that I was told one thing back in August and am now still getting charged. Resolution Sought I shouldn't have to pay. I am very upset and disappointed in this company. I would like to be refunded and never have to deal with this company again, I want my account closed for food and zero future charges.

8/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $27.99 Amount Settled: $0.00

Customer Complaint

7/6/2021

Placed order on May 27 2021. As of today July 4 2021 i still have not received merchandise and can not get a refund. When contacting customer service, which i have done multiple times, i am told they are upgrading their system and can not help me. The upgrade has been going on since May 28 2021. They continue to advertise products and have not announced the upgrade on line at all. The upgrade is still in process with no end in the future. I have reached out online and by phone with no help. Resolution Sought Return my money and post on their website that they are not accepting orders at this time. Just be honest with customers.

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